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Refund policy
Last updated October 20, 2026
The short version: we'll refund a key you haven't used if you ask within 30 days, and you can send a built Central Pedal back within 30 days too. If the pedal develops a fault in its first year, we'll repair or replace it. Monthly plans can be cancelled whenever you like.
License keys and packs
- If a key has never been activated on a device, we'll refund it within 30 days of purchase.
- For a pack, we refund the unused keys at their share of what the pack cost.
- Renewals ($20 a key) can't be refunded.
- A refunded key stops working.
Central Pedal (built)
- Send it back within 30 days of delivery, working and with everything it came with, and we'll refund the pedal in full. You pay for return shipping, unless it arrived damaged or faulty.
- If a defect stops it working within one year, we'll repair or replace it and pay the shipping.
- Damage from drops, liquid or modifications isn't covered.
Central Tracks
- You can cancel the Unlimited subscription any time under Billing. It stays on until the end of the month you've paid for, and we don't refund part of a month.
- Single tracks can't be refunded, because you get the files straight away. If a file is broken or isn't what it said it was, contact us within 14 days and we'll fix it or refund it.
Central Services
It's a monthly plan, so you can cancel any time under Billing. It stays on until the end of the month you've paid for, and we don't refund part of a month.
Free trials
A free trial such as 7FREE doesn't cost anything, so there's nothing to refund. When it ends, the trial keys stop working until you buy keys.
How to ask
Contact support and tell us your church's name and which order it was. The money goes back to the card that paid, usually within 5 to 10 business days.