How can we help?

Most churches use Central Control at the desk, Central Usage for the musicians, Central Services for the schedule and Central Pedal Control to get the pedal ready. A church pack has all four. Add the Central Pedal if you want pads and tracks on the floor. Apps → Compare goes through it app by app.

Plug in the power and your headphones or the desk. Then join the Wi-Fi called "Central Pedal Setup" on your phone and the setup page walks you through getting it on your church's Wi-Fi. After that, build a setlist in Central Pedal Control and press Upload. The setup guide in the Help Center has every step.

On the same network they find each other by themselves. If your network keeps devices apart, type the pedal's address into Connect. You'll find it under Settings → About & power on the pedal.

Under Account → My products. Every key you or your church owns is there, with the devices it's on and a Copy button. We emailed them to you as well.

On Account → My products, press Release next to the old device, then type the key into the app on the new one. A Central Control key is for one computer. Central Usage and Central Pedal Control keys work on two devices.

Yes, on three of your devices at once, as long as each is a different app. Central Usage, Central Control and your pedal would work. Three copies of Central Usage wouldn't.

Central Control and Central Usage keys get ten releases of updates from when you buy them, so buying at 10.4 covers you up to 11.4. Renewing is $20 and adds ten more. If you don't renew, the apps keep working. They just stop updating. Sound plans and Central Utility renew every year and Central Tracks Unlimited every month, until you cancel.

Central Keys has the pianos, organs, mallets, pads and synths. Central Instrument has basses, guitars, strings, brass, drums and loops. Central Pads is 82 pads in every key. Central Plugins adds 32 better effects, and Central Pedals has 55 pedals, amp cabinets and 68 ready-made boards. Every plan comes with Central Pads.

It's the pack for the screens and the desk: 118 backgrounds for the church year, 51 slide themes with matching lower thirds, 14 click sounds, 24 lighting looks, countdowns and stream overlays. It's $50 a year on its own, and it's included in All plans ($270) and in every church bundle.

Every sound plan plus Central Utility for each person on your team, for less per person. They come in sizes of 4, 8, 12, 16 and 20 people.

If something isn't right, tell us within 30 days. The refund policy page has the details.

Account → Billing opens Stripe's billing page, and you can cancel a plan or subscription there. It keeps working until the end of the time you've paid for.

Nothing cuts out mid-song. Anything from that plan that's already playing carries on until the song ends. After that it's bypassed and shows which plan it needs. You can't add anything new from that plan until you renew, and when you do, it all comes back on by itself.

Open Settings → Sound → Output device and set Headphone jack buffer to Biggest. The Pi's own jack needs a bigger buffer than a proper sound card. Test sound also turns it up by itself if it hears dropouts.

Yes, for inputs and outputs. Plug it in before you start and it shows up under Settings → Sound → Output device. Its outputs come after the headphone jack (1 and 2) and the DAC board (3 and 4).

Open Settings → Sound → Test sound on the pedal and press 1. It plays a tone, works out where the sound stops and fixes what it can. If that doesn't do it, the No sound guide in the Help Center goes through the rest.

In Central Control's Lighting tab, press Find a real light…. You can search 2,272 fixtures by maker and model. If yours isn't there, Make a profile… lets you type in its channels.

Yes. The automatic lights follow each song's sections, and any scenes you've made fire where you put them. You can run a setlist on the 3D stage before Sunday to see how it looks.

Give one computer the Stream mix job on the Devices tab. Its Video tab sends the service to RTMP or SRT destinations, with slides, lyrics and lower thirds on top.

Yes. Every pad, loop, instrument and track has a 30-second preview, here on the website and in the apps.

On the home page, go to Central Tracks and press Publish your own track. For sounds, pads, instruments and plugins, use Make & sell. We check every upload before it goes live.

For tracks, you get 75% of each sale, plus a share of the subscriber pool when subscribers add your tracks. For Make & sell items, you get a share of each sound plan's money, based on downloads and the stars we give. We pay every month through Stripe.

A main admin opens Account → Planning Center & CCLI (or Settings in Central Control), presses Connect Planning Center, signs in and allows it. Until then, you can import a plan from a file.

It counts each time a song's words go up on a screen and fills in the report for you. Download the report from your Account page, in the layout CCLI asks for, and enter it on CCLI's site.

Once a service recording is 10 minutes or longer, the built-in AI picks the strongest moments from the sermon and the worship and makes vertical clips with captions. You see every one before it's posted.

YouTube, Facebook, Instagram and TikTok, once you've connected each one in Central Control → Shorts → Settings. You can always download a clip and post it yourself.

Open Settings → Software updates and press Try again, or download the newest version from Downloads. On Linux, an update waits for the computer's own updates to finish first, and it tells you why if it still can't install.

Check the device is online, then look at the status page to see whether sign-in or downloads are down. The apps keep working without the internet.

Make sure it's on and on the same Wi-Fi. Some networks keep devices apart, so ask for that to be allowed, plug in a cable, or type the pedal's address into Connect.