The short version
Your church gets an account of its own. That account buys things, pays for them and holds the keys and the Central Services slots. From it, you add your main admins, admins and users. Each of them gets an email with their own sign-in, their app and their key.
| Who | App | Key | What they can do | Services slot |
|---|---|---|---|---|
| The church account | The website | Holds them all | Buy and pay, add and remove people, change roles, billing | None |
| Main admins (up to 2) | Central Control, as the hub | A | Everything the church account can | One each, if they're on a team |
| Admins | Central Control | A | Buy for the church and hand out keys | One each, if they're on a team |
| Users | Central Usage | U, on two devices | Use their own chart, lyrics and mix | One each, if they're on a team |
The church account
Sign the church up with its own email address, something like office@yourchurch.org, and the church's name. It's the church's login, not any one person's, so nothing gets lost when people come and go.
The church account is the one that pays, so the card and the receipts are in the church's name. It holds every key and Central Services slot, and you hand those out from the Teams page. It's also where you add main admins, admins and users, change their roles and take people off. It doesn't use up a Central Services slot itself.
Keep the church account's password somewhere your leadership can get to it, like the office's password manager. If the person who set it up moves on, you'll still need it, because it owns your keys.
Main admins
A church can have two main admins. You make one by promoting an admin.
Main admins can do everything the church account can: change roles, add and remove people, buy things and handle billing. Their computer runs Central Control as the hub, with an A key, and the other devices pair with it.
The second main admin's computer can stay in sync with the hub and take over, either planned or when something goes wrong on a Sunday. The Central Control manual explains how. A main admin who wants to step back can go back to being an admin.
Admins and users
Admins run Central Control on their own computer with an A key. One key covers one computer, and that computer can do several jobs at once: lights, cameras, the mix, in-ears, slides or lyrics. Admins can also buy for the church and hand out keys.
Users are your musicians and singers. They run Central Usage with a U key on up to two devices, for example an iPad at church and a phone at home, signed in with the same account so their settings follow them.
Central Services slots
Central Services doesn't use keys. It uses slots, which cost $5 each, paid once, and every pack comes with some. Each person on your worship and production teams takes one slot (the church account doesn't). Take someone off every team and their slot is free for the next person.
Sound plans and package keys
The sound plans add sounds to the apps, a year at a time. Central Keys has the pianos and synths, Central Instrument has basses, guitars and the orchestra, Central Plugins has the better effects, Central Pedals has the guitar pedals, and Central Pads has pads in every key. Central Pads comes with every other plan too.
A plan comes as a package key that starts with S. We email it to you, and it's always under your account icon → My products.
- To use it, open Settings → Packages & key → Add a package in any app and paste the key. It works on three of your devices at a time, as long as each is a different app and all are signed in with your account. Central Usage, Central Control and your Central Pedal would work, but two copies of Central Usage wouldn't. You can release a device from the same place, or from your account page.
- Anyone can buy plans for themselves. They renew every year, and you manage the card and the renewal on your account page.
- For a church, a bundle gives each person a package key with every plan, in sizes of 4, 8, 12, 16 or 20 people. The church account, the main admins and the admins give them out on the Teams page, and each person gets theirs by email. Take back stops that person's key and gets a fresh one ready for someone else.
- A free trial code includes every plan. The trial's package keys stop when the trial ends.
The Central Pedal itself doesn't need a key. Central Pedal Control uses a P key, Central Control an A key and Central Usage a U key.
Setting up, start to finish
- Make the church account on this website, with the church's email address and name.
- Buy a pack, or single keys and slots if that suits you better. Discount and free trial codes go in the cart.
- Add people on the Teams page. For each main admin, admin and user, type their name, email and role, then press Done. Each person gets an email with a link to make their account, a download link for their app and their key. Anyone who hasn't answered gets a reminder after 3 days and again after 7.
- Promote one or two of your admins to main admin.
- Everyone installs their app and types in their key. Install the apps has the steps for each device.
- The main admin sets up the hub on the sound desk computer and picks a pairing PIN, then types that PIN on the other devices. The Central Control manual walks through it.
Signing in safely
- The church account, main admins and admins sign in with their email and password, plus a 6-digit code sent to their phone the first time on each device.
- If you forget your password, press Forgot password? on any sign-in.
- To move someone to another team, use Move to… on the Teams page. They get the key for their new app by email.
- Delete my account is under Account. It frees your keys and takes you out of your church.